This is a summary of how Torqua charges and when a payment is refunded. What is binding are the Terms of service, sections 3, 4, 8 and 14: if this summary and the Terms say different things, the Terms prevail.
1. The trial
The first 14 days are free and require no card. Torqua is a service for professionals and the trial is free, so there is no right of withdrawal.
2. The first payment
If the workshop cancels within 14 days of the first payment after the trial and has not issued any invoice with Torqua in that time, that payment is refunded in full, whether it covers a month or a year. Just ask by writing to info@torqua.app.
3. After the first payment
- Amounts paid are not refunded. The workshop can cancel whenever it wants from the panel; it keeps everything until the end of the period already paid, whether a month or a year, and is not charged anything afterwards.
- When moving to a lower plan, whatever is left of what was already paid stays as a credit in the workshop's favour and is deducted from the following payments; it is not refunded in money.
4. An extra charge
A duplicate charge or one caused by our mistake is always refunded, without having to ask.
5. The balance
- When cancelling, the unspent balance is refunded if the workshop asks for it within the following 6 months, to the same card or account it was paid with.
- It is refunded always and without having to ask when the cancellation is caused by Torqua: because it closes the service, because it withdraws what was paid for with it, or because it closes the account without the workshop having breached anything.
6. If prices or terms change
Notice is given at least 30 days in advance. If the workshop does not agree, it can cancel before they take effect, without penalty and with a refund of the unspent balance.
7. How to request a refund
By writing to info@torqua.app from the workshop administrator's email. The refund is made through Stripe, to the same method used to pay.